“How do you ask for that?”
“What do you say?”
Or just an arched eyebrow.
Like most parents of little ones, I spend a lot of time teaching and reminding my girls to use their manners. Reminding them to let others finish speaking, to eat with their mouths closed, not to grab toys from one another. Reminding them to say “please” and “thank you” and “excuse me”. I explain that these social niceties help make people feel respected and appreciated. My four year old is learning to show appreciation with a heartfelt “thank you”, a big hug, or maybe a colourful handmade card.
But have you seen how TELUS says thank you? Check out how they thanked Ramona, one of their long-time customers, by making her lifelong dream come true. I’m a big old softie, and I always tear up when I see these kinds of things! See more TELUS videos and subscribe on YouTube.
Wouldn’t it be nice to be recognized for all the things we do as parents, partners, friends, employees, volunteers, and customers? When I first watched Ramona’s video I wondered what my dream day might look like. Maybe recreating my engagement day with a morning of pampering at a luxury spa, a picnic lunch on top of Beacon Hill, and a long romantic horse drawn carriage ride through downtown Victoria, BC. Or maybe attending a performance of Wicked while a team of professionals scrubs my house from top to bottom, then a gourmet dinner out with hubby on the White Rock boardwalk. (Oh hi there, Telus! Didn’t see you peeking!)
But then I thought, I don’t need those kinds of things. I’ve shared before about the recent death of my husband’s father. The last six months have been really hard on hubs, and he’s the one who deserves extra appreciation right now. I’d like to thank him for everything he does for our family, day in and day out, regardless of how he’s feeling inside. If I could, I’d give my Star Wars loving husband the day of his dreams: flying down to California and touring Skywalker Ranch with George Lucas.
With their Give Where We Live philosophy and their Customers First days, TELUS strives to put their customers first. Even though I’m not a multimillion dollar account, I still want to feel appreciated. I like that TELUS understands what I’m trying to teach my girls. A simple thank you goes a long way!
The TELUS Care-a-Van team was in Guelph, Ontario all last week hosting events and activities to specially thank their local customers and the community. They went door to door to personally thank their top 100 customers with a surprise care package, and they hosted a BBQ lunch for their top 1000 customers and their families. TELUS topped off their week of #ActsOfCaring with a $5000 donation to the Guelph Children’s Foundation! I can’t wait until the Care-a-Van comes to Vancouver!
What would your dream day look like? (You never know who’s listening!)
Disclosure: I am part of the TELUS Grand Gestures Campaign and I receive special perks as part of my affiliation with this campaign. The opinions on this blog are my own.